We have had pizza from here that was good.....but we chose to dine-in the other night and it was the worst Italian food we have ever had. The hot antipasto was completely covered with sauce, mozzarella cheese and everything was coated with breadbrumbs. We had no idea what we were eating and everything appeared to be frozen not fresh. The shrimp parmesan was the same presentation. Very disappointed and we will not return.
I don't know what all these bad reviews are all about. Your pizza is always fresher if you pick it up yourself or eat it there for starters. But as far as flavor? Top 3 in Morris county. Right up there with godfathers in east Hanover and Dino's in budd lake. The service is always great, the dinners in the dining room are great. The prices are great. All the ppl asking for their money back just want something for nothing. I'll keep on coming back and I don't expect a pizzeria to roll out red carpet for me.
I've been ordering from Mario's for about 8 years. Over the past 2 years, I've been ordering close to once a week, each order is upwards of $30-50. Always pleased with the food and service up until this past Saturday, 6/3. While biting into a slice of BBQ chicken pizza, I felt something hard. Thinking it was cartilage from the chicken, I spit out the mouthful to surprisingly find a strand of metal. Very disturbing but thankful I did not swallow it. I called Mario's to inform them of the incident and the man on the phone didn't seem shocked nor concerned. He went on to say how he suspected it came from the wire brush they use to clean the ovens. First, this was not a thin piece of metal from a brush, it was much thicker. Second, if that is the immediate reaction, has this happened before?! He then wanted to know what I wanted them to do about it. I shouldn't be the one to come up with the solution. I told him I'd like to be refunded. He refused and said they cannot do that but will send me another pizza instead. The conversation was uncomfortable and was going no where so there was no point in arguing. He wanted to see the strand of metal so he sent the delivery guy back over to the my house to pick it up the strand of metal and deliver an additional pizza. At that point I was disgusted, so sure, come get it. I'm sorry I even called.
I ordered a gourmet pizza that I expected to be better with tomato, basil, onion and olives and it brought too much onion all chopped piled nothing gourmet and to say the waiting time more than an hour, I personally do not recommend it to the people who like good food
I will not order from there again. The customer service drove me away in a time when it is most critical. The situation should have and could have been handled in a much more customer-centric manner. A customer in this situation does not want to hear their concerns being deflected and the employee trying to identify the source of the foreign object. No one cares where the strand of metal came from, they only care that it was in their food and could have been ingested. You could have retained a customer and avoided this review but you are getting what you deserve.
We waited 10 mins then we had to ask if we seated ourselves. Then there were no normal specialty pizza. A large just cheese was $17.00 then $2.00 for each topping so it would have been $34.00 for 1 large pizza and the waitress didn't know what Drinks they had or if there was any specials. The doors were wide open with flies .
Mario S Famous Pizza is a US Meal Delivery based in Randolph, New Jersey. Mario S Famous Pizza is located at 140 Rte 10 West, Randolph, NJ 07869, USA.
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